Responsible Gaming
at adc8

adc8 operates a strict 18+ age policy across all products and services. This is non-negotiable. No individual under the age of 18 years is permitted to open an account, make a deposit, place a wager, or claim a bonus on the adc8 platform — regardless of the method used to access the site.

Why Age Verification Matters

Gambling before the age of 18 is associated with significantly elevated risk of developing problem gambling behaviours in adulthood. adc8 takes this risk extremely seriously and has implemented layered age verification processes to prevent underage access at every stage of a player's journey — from registration through to first withdrawal.

How We Verify Age

At the point of registration, all adc8 players are required to declare that they are aged 18 or over. Before processing a withdrawal request, adc8 requires documentary proof of age as part of its Know Your Customer (KYC) process. Accepted documents include:

• Bangladesh National Identity Card (NID) — front and back
• Valid Bangladeshi passport — photo page
• Birth registration certificate issued by a recognised Bangladeshi authority (where the player is aged 18–21)

If submitted documents cannot confirm that a player is aged 18 or over, adc8 reserves the right to suspend the account and withhold any funds pending further review. Any account found to belong to a minor will be permanently closed and all deposits returned to the original payment method.

Parental Controls and Minor Protection

If you are a parent or guardian and you believe a minor in your household has accessed or registered an account on adc8, please contact our support team immediately at support@adc8.im. adc8 strongly recommends that parents and guardians use device-level parental control software to restrict access to gambling websites from shared devices. Third-party tools such as Net Nanny, Qustodio, and similar services can help prevent underage access to online gambling platforms.

One of the most effective tools for maintaining control over your gambling spend is a deposit limit. adc8 allows every registered player to set daily, weekly, or monthly deposit caps directly from their account dashboard. Once a limit is active, the platform will automatically decline any deposit that would cause your total deposits to exceed the cap for that period.

How to Set a Deposit Limit

Log in to your adc8 account and navigate to the Responsible Gaming section within your account settings. Select "Deposit Limits", choose your preferred period (daily, weekly, or monthly), and enter the maximum amount in Bangladeshi Taka (৳) that you wish to deposit within that period. The limit takes effect immediately. You can set limits across all deposit methods including bKash, Nagad, Rocket, Upay, and bank transfer.

Increasing or Removing a Limit

adc8 applies a mandatory 7-day cooling-off period before any increase to a deposit limit takes effect. This delay is intentional — it ensures that decisions to raise limits are considered rather than impulsive. If you request an increase today, the higher limit will not activate until seven calendar days have passed. You may cancel an increase request at any time during the cooling-off period by contacting support@adc8.im.

Decreasing a deposit limit, by contrast, takes effect immediately. adc8 will never delay a reduction in limits — if you decide to spend less, that decision is respected without delay.

Suggested Limit Guidelines

adc8 recommends that players set deposit limits as a percentage of their disposable income — that is, income remaining after all essential expenses (rent, food, utilities, transport, and savings commitments) have been accounted for. A healthy guideline is to allocate no more than 5% of monthly disposable income to gambling entertainment. For example, if your monthly disposable income is ৳20,000, a responsible monthly deposit cap would be no more than ৳1,000.

Sometimes a short break from gambling is all that is needed to regain perspective. adc8 offers a suite of time-out tools designed to give you a structured pause without permanently closing your account. These tools are available to all registered players at no cost and can be activated immediately from your account settings.

Session Time Reminders

adc8 allows you to set a session duration reminder. Once active, the platform will display a visible notification when your gaming session has reached the duration you specified — for example, 30 minutes, 1 hour, or 2 hours. The reminder is designed to prompt a conscious decision about whether to continue playing rather than losing track of time. Session reminders take effect immediately and can be adjusted at any time.

Reality Checks

Distinct from session reminders, reality checks are periodic pop-up notifications that appear during active play at set intervals (every 30 or 60 minutes by default). A reality check displays your current session duration, your net win/loss position for the session, and the option to end the session or continue. Reality checks cannot be disabled once activated — they can only be adjusted in frequency.

Short-Term Time-Out Periods

If you feel you need a more formal break, adc8 offers short-term time-out periods of 24 hours, 48 hours, 72 hours, 1 week, or 1 month. During a time-out period your account remains open but you cannot log in, make deposits, or place wagers. Any pending withdrawals will continue to be processed during your time-out. Time-out periods cannot be shortened once activated — if you choose a 1-week time-out, you must wait the full 7 days before regaining access.

Loss Limits

In addition to deposit limits, adc8 allows players to set a maximum loss threshold per day, week, or month. Once your net losses for the period reach the set threshold, your account will be prevented from placing further wagers for the remainder of that period. Loss limits take effect immediately and are subject to the same 7-day cooling-off period for increases as deposit limits.

Self-exclusion is the most powerful responsible gaming tool available on the adc8 platform. It is designed for players who feel that gambling has become or is becoming a serious problem in their lives. A self-exclusion prevents all access to the adc8 account — including deposits, wagers, bonuses, and login — for a fixed or indefinite period chosen by the player.

How Self-Exclusion Works

To activate self-exclusion on your adc8 account, contact our support team directly at support@adc8.im with the subject line "Self-Exclusion Request". Our team will process your request within one hour during business hours and within four hours outside business hours. You will receive a written confirmation once the exclusion has been applied. Self-exclusion can also be initiated through the Responsible Gaming section of your account settings for periods of 6 months, 1 year, 2 years, 3 years, or permanently.

What Happens During Self-Exclusion

Once self-exclusion is active, the following restrictions apply to your adc8 account:

• You will not be able to log in to the platform by any means.
• All pending deposit requests will be declined.
• Any pending withdrawal requests will continue to be processed and paid to your registered payment method.
• adc8 will remove you from all marketing lists immediately — no promotional emails, SMS, or push notifications will be sent during the exclusion period.
• Any bonus funds not yet wagered will be forfeited.

Reinstatement After Self-Exclusion

A self-exclusion of 6 months or more cannot be reversed or shortened under any circumstances. When a fixed-term exclusion period expires, your account is not automatically reactivated — you must contact support@adc8.im to request reinstatement. Before reinstatement is granted, adc8 will require you to confirm that you have read and understood our responsible gaming guidelines and may, at its discretion, request a brief wellbeing check-in with a member of our responsible gaming team.

Permanent self-exclusion results in the irreversible closure of your account. Reinstatement is not possible following a permanent exclusion. Any future attempt to create a new adc8 account following a permanent exclusion will result in immediate closure of the new account.

Responsible Use of Self-Exclusion

adc8 strongly encourages any player who is considering self-exclusion to also seek external support. Self-exclusion from a single platform is most effective when combined with broader self-management strategies. Please see Section 7 of this page for details of support organisations and helplines available to players in Bangladesh.

Problem gambling can develop gradually and is often difficult to recognise in oneself. adc8 encourages all players to periodically review their gambling behaviour using the self-assessment questions below. Honest self-reflection is the first step toward maintaining a healthy relationship with gambling.

Warning Signs to Watch For

The following behaviours may indicate that gambling has moved beyond healthy entertainment and is causing harm. If several of these apply to you, we strongly encourage you to use adc8's responsible gaming tools or seek external support.

adc8 recognises that self-exclusion and deposit limits are tools that work best alongside professional support. If you feel that gambling is negatively affecting your life, we encourage you to reach out to a trained counsellor or support service. Speaking to someone who understands problem gambling can make a significant difference in recovery.

adc8 In-Platform Support

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us through the live chat feature within your account or by emailing support@adc8.im with the subject line "Responsible Gaming Support". All enquiries are handled with complete confidentiality and without judgement. Our team members are trained to listen, to provide information about available tools, and to assist you in activating any responsible gaming feature immediately.

Talking to Someone You Trust

Sometimes the most effective first step is to speak honestly with a family member, close friend, or colleague whom you trust. Sharing your concerns with someone who knows you personally can reduce the sense of isolation that often accompanies problem gambling and can provide motivation and accountability as you take steps to manage your behaviour.

Professional Counselling

Mental health professionals, including psychologists and counsellors with experience in behavioural addictions, can provide structured support for problem gambling. In Bangladesh, mental health services are available through government hospitals including the National Institute of Mental Health (NIMH) in Dhaka, as well as private practitioners in Dhaka, Chittagong, Sylhet, Rajshahi, and other major cities. adc8 encourages players to seek professional guidance whenever gambling-related distress is present.

Online and Community Support

Gamblers Anonymous (GA) operates a peer-support model based on shared experience and mutual accountability. GA groups meet regularly in person and online, and membership is free and confidential. The GA website at www.gamblersanonymous.org provides details of meeting schedules and an online forum for those who prefer digital engagement. adc8 endorses the use of peer support as a complement to professional counselling and platform-level tools.

Financial Guidance

If gambling has caused financial difficulty, seeking advice from a qualified financial counsellor can be an important step toward recovery. In Bangladesh, the Department of Social Services operates welfare assistance programmes, and non-governmental organisations in Dhaka and Chittagong offer free financial counselling to individuals experiencing hardship. Managing debt and rebuilding financial stability is an integral part of recovering from problem gambling.

All responsible gaming tools on adc8 are free to use, available to every registered player, and can be accessed directly from within your account settings without needing to contact support. The following step-by-step guide explains how to find and activate each tool.

Step 1 — Log In to Your Account

Visit adc8.im and log in using your registered username and password. Once logged in, click on your account icon or username displayed in the top navigation area to open your account menu.

Step 2 — Navigate to Responsible Gaming

From your account menu, select "Responsible Gaming" or "Player Safety". This section is prominently labelled and is not buried within sub-menus — adc8 makes it deliberately easy to find so that accessing help is never an obstacle.

Step 3 — Choose Your Tool

Within the Responsible Gaming section you will find the following tools, each on its own clearly labelled tab:

• Deposit Limits — set daily, weekly, or monthly caps on deposits via bKash, Nagad, Rocket, Upay, or bank transfer.
• Loss Limits — set a maximum net loss threshold per day, week, or month.
• Session Reminders — configure alerts at 30-minute, 1-hour, or 2-hour intervals.
• Reality Checks — enable periodic pop-up notifications during active play showing your session stats.
• Time-Out — activate a short break of 24 hours, 48 hours, 72 hours, 1 week, or 1 month.
• Self-Exclusion — apply a longer exclusion of 6 months, 1 year, 2 years, 3 years, or permanent.

Step 4 — Confirm Your Selection

After selecting and configuring a tool, adc8 will ask you to confirm your choice before it is applied. For time-out and self-exclusion options, a secondary confirmation screen will remind you that the restriction cannot be shortened once active. Read this screen carefully and confirm only when you are ready. The tool becomes active immediately upon confirmation.

Need Assistance?

If you experience any difficulty accessing or configuring your responsible gaming tools, please contact our support team at support@adc8.im or via live chat. Our team will walk you through the process and can apply any restriction on your behalf if you prefer. There is no wait time for responsible gaming requests — they are treated as our highest priority.